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Terms of Use

Customer information

The contract is concluded with:
hellospain.de
Owner: Carmen Nicolás
Héroes de Chernobil 3
14007 Cordoba (Spain)
Tel .: 34 644034767
E-Mail: hello@hellospain.de
UStID No .: ES B56059397

Conclusion of contract and order process

1. The presentation of the goods, especially on the internet, does not constitute a binding offer by the seller.

2. By clicking on the "Add to Cart" button, the selected items are stored in the shopping cart.

At the end of the ordering process a summary of the order and contract data will be displayed. Only after confirmation of these order and contract data by clicking on the button "order to pay" you make a binding offer for the purchase of goods in the shopping cart.

3. A contract is only concluded with a written order confirmation by the seller.

Technical correction options

All entries made are displayed in a confirmation window before the order button is clicked on and can be corrected by the customer before concluding the contract by pressing the back button of the browser or the "change" button.

contract language

The contract language is German.

Storage of the contract text

The contract text of the contract between the seller and the customer is not saved by the seller. The customer can always view the general terms and conditions on this page. The order data, the cancellation policy and the terms and conditions are sent to the customer by email. After completion of the order, the contract text is no longer accessible to the customer via the Internet.

Withdrawal

Consumers have a fourteen-day withdrawal. Here you will find the details of your right of withdrawal.

You bear the immediate costs of returning the goods.

Free return with cancellation: As a courtesy, we offer in addition to the information below in the cancellation policy to consumers to return parcel goods at our expense. The prerequisite for this is that a return slip provided by us is used, which the customer can request at hello@hellospain.de.

The right of withdrawal does not apply to the following contracts:

    Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,
    Contracts for the supply of goods that can spoil quickly or whose expiration date would quickly be exceeded,
    for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery
    Contracts for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery

Warranty law

The buyer is entitled to a statutory warranty. Deviating regulations can be found in our terms and conditions.

Payment

You can pay by bank transfer, PayPal, credit card, Apple Pay, Google Pay and iDEAL.


When selecting the payment method transfer we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

There are no additional costs for the payment methods.
Availability and delivery dates

The delivery takes place within the delivery period specified for the respective product in the order process.

In case of delivery delays, the customer will be informed immediately by the provider after they have become known to the supplier. The provider is entitled to partial deliveries and partial settlements at any time, provided that these are reasonable for the customer. If partial deliveries are carried out by the provider, this has to carry the additional shipping costs.

If the provider can not ship an ordered product, because the supplier is not supplied by his suppliers without his fault despite his contractual obligation or otherwise for reasons of force majeure or non-performance of its suppliers is not responsible for the performance, reserves the provider not to deliver. In this case, the provider undertakes to inform the customer immediately about the unavailability of the ordered goods and to immediately refund any payments already received from the customer (payments). Further claims of the customer do not exist.

Unless otherwise agreed, the goods are shipped to the delivery address specified by the customer. The customer is obligated to keep the data entered by him on the delivery address in his customer account up-to-date and to include every change to secure the delivery in his customer account.

For orders of customers resident or domiciled abroad or for reasonable grounds for a risk of payment default, the provider reserves the right to deliver after receipt of the purchase price plus shipping costs (prepayment). If the provider makes use of the prepayment reservation, he will inform the customer immediately.
Prices and shipping costs

All prices quoted on the website of the provider are shown in euros and are inclusive of the applicable statutory sales tax.

In the event that the provider changes prices during the term of an indefinite contract, he makes an offer to the customer to conclude an amended contract. If the customer does not accept this offer within two weeks, both parties have the right to terminate the existing contract extraordinarily at the end of the calendar month in which the acceptance period expires.

The shipping costs are stated before sending the order in the order form and are to be borne by the customer.

Minimum order 25 €.

7,90 € per order. From 90 € free shipping. Delivery within 3-9 work days: Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Holland, Hungary, Ireland, Italy, Luxembourg, Monaco, Poland, Portugal, Spain, Czech Republic.

16,90 € per order. From 150 € free shipping. Delivery within 5-9 work days: Croatia, Estonia, Latvia, Lithuania, Sweden.

19,90 € per order. From 180 € free shipping. Delivery within 5-9 work days: Bulgaria, Finland, Greece, Romania.



complaint management

For questions regarding the delivery of the goods (for example, time, availability, receipt of payment, etc.), it is possible to contact the seller Email: hello@hellospain.de

Code of Conduct

We have submitted to the following codes of conduct:

All German-language online shops are checked for compliance with the following Trusted Shops quality criteria. In this case, an alignment is aimed at consumers based in the Federal Republic of Germany. The Trusted Shops quality criteria are based on the national and European laws relevant for online shopping and take into account current judgments and many demands of the consumer protection associations and protect the customers of the online shop from the typical risks of Internet shopping, such. Violations of privacy policy, non-transparent pricing or restrictions on the right of withdrawal.

Terms of Service

1. Contractual basis

1.1. All contracts concluded by the customer (consumer or contractor) with the seller are based exclusively on these terms and conditions. The customer explicitly acknowledges this with his order.

1.2. A consumer is any natural person who concludes a legal transaction for a purpose that can not be attributed to their commercial or independent professional activity.

1.3 Entrepreneur is a natural or legal person or a legal partnership which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

1.4 We expressly point out that we do not ship our goods to minors. By accepting our general terms and conditions, the buyer confirms that he has reached the age of 18 and is fully operational. If in doubt, we reserve the right to request a proof of age, which can be sent to us by post or e-mail.

2. Terms of delivery

If the seller incurs additional shipping costs due to the specification of a wrong delivery address or a wrong addressee, these costs shall be reimbursed by the customer, unless he is not responsible for the misrepresentation.

3. Terms of payment

3.1 The purchase price is due immediately upon conclusion of the contract.

3.2 In the event of default in payment, the customer is obliged to pay default interest of 5 percentage points above the base interest rate to the seller if he is a consumer (§ 13 BGB). If the customer is an entrepreneur (§ 14 BGB), the default interest rate is 9 percentage points above the base rate.

3.3 Independent of 3.2. the seller is at liberty to prove a higher damage caused by delay as well as other damage.

4. Retention of title

The goods remain the property of the seller until full payment.

5. Warranty

5.1 With regard to the warranty, the statutory provisions apply, unless otherwise agreed in 5.2 - 5.3.

5.2 The period of limitation for claims arising from the warranty for defects is 24 months and begins with the handover of the purchased item to the customer. If the customer is an entrepreneur (§ 14 BGB), the limitation period is 12 months from the delivery of the thing.

5.3 For merchants the legal provisions, examination and complaint obligations according to the HGB apply.

6. Right of withdrawal

6.1 The right of withdrawal applies exclusively to consumers.

6.2 The customer must package the goods without prejudice to his right of withdrawal for the return shipment.

7. Limitation of Liability

7.1 With the exception of injury to life, limb and health and the breach of essential contractual obligations (cardinal obligations), the seller is liable only for damages that are attributable to intentional or grossly negligent conduct.

This also applies to indirect consequential damages such as escaped profit in particular.

An essential contractual obligation is one whose fulfillment enables the proper execution of the contract in the first place and on the compliance of which the contractual partner regularly trusts and may trust.

7.2 Except for intentional or grossly negligent conduct or for damages resulting from injury to life, body and health and the breach of essential contractual obligations (cardinal obligations), liability shall be limited to the damage typically foreseeable at the time of conclusion of the contract, and otherwise limited to the average damages typical for the contract , This also applies to indirect consequential damages such as escaped profit in particular.

7.3 The limitation of liability of paragraphs 1 and 2 applies mutatis mutandis in favor of the employees and vicarious agents of the seller.

7.4 Claims for liability under the Product Liability Act remain unaffected.

8. Final provisions

8.1 The law of the Federal Republic of Germany applies excluding the UN sales law. Compulsory provisions of the state in which the customer has his habitual residence remain unaffected.

8.2 Place of performance is the registered office of the seller, provided that the customer is a merchant.

8.3 If the customer is a merchant, a legal entity under public law or special fund under public law, or has no general place of jurisdiction in Germany or resides abroad after conclusion of the contract or his domicile is not known at the time the action is brought, the place of jurisdiction is the registered office of Saleswoman.

8.4 Should individual provisions of this contract be ineffective or contradict the statutory provisions, this shall not affect the remainder of the contract.

9. Note on online dispute resolution:

The EU Commission will provide an online platform for out-of-court online dispute resolution ("OS platform") on online contracts. The OS platform will be available from the first quarter of 2016 at the following link: http://ec.europa.eu/consumers/odr

Our email address is: hello@hellospain.de

10. Notice according to § 36 Abs. 1 Nr. 1 VSBG:

We are in principle not willing and obliged to participate in a dispute resolution procedure before a consumer arbitration board.

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